Managed Services

With over 10 years of experience, we know what it takes to keep up with the times. In the ever-evolving digital world, we’re ready to help you optimize business with end-to-end IT services and solutions. We offer scalable, flexible, and secure services to clients:Rapid growth of information exchange in organizations has complicated internal management of it. ensuring availability to end-users and compliance are other challenges that organizations have to overcome. Nexwave’s managed services enable organizations to focus on their core business strategies, while we manage and optimize their IT operations. Our services ensure scalability of IT operations to keep pace with business growth, and reduced total cost of ownership.

Application management and maintenance is an important element towards enhancing and extending the life of the applications. Nexwave focuses on seamlessly maintaining and transforming your business-critical applications to meet changing business needs.

Our SLA driven application support and maintenance services ensure a high performance platform for operating and managing your business applications. Our comprehensive set of frameworks, proven methodologies and domain expertise help enable our customers to achieve:

  • Faster time-to-market
  • Improved operational efficiency and reduced cost by decreasing the number and duration of business-critical application outages
  • Best utilization of improved productivity for strategic initiatives

Our application management services encompass such activities as:
  • Application maintenance
  • Error tracking and debugging
  • Version upgrades
  • Version enhancements
  • Comprehensive user support
  • Helpdesk support
  • Technical troubleshooting
  • Performance monitoring
  • Performance testing
  • Quality assurance testing
  • Documentation development and maintenance
Application Management Methodology

Nexwave application management methodology for cost optimizing maintenance of applications

  • Analysis and assess application to plan manpower and application management
  • Understand the client environment and maintain the agreed SLAs
  • Application Management team operational risks via analysis and RCA
  • Monitor the resource utilization and work on daily, monthly and weekly report along with monthly reviews with the clients to ensure stability and zero unplanned downtime for any application
  • Via making strong documentation for all the process and application under support scope
  • Build up the knowledge base
  • Strong Transition mechanism to replace current internal team or incumbent vendor smoothly without affecting delivery
  • Strong delivery governance structure put in place
  • Performance management matrix is put into place
  • Once we have made the transition, our governance process ensures that we keep meeting our promises to clients. We constantly measure our performance, using firm documented metrics, to show how well we are meeting our quality, service level, and cost targets - and then use this process as a tool for continuous improvement.
Partnering with Nexwave for application management services enable client business to :
  • Improve stability and efficiency of mission-critical applications
  • Refocus their energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner
  • Improve quality of service
  • Migrate to new and emerging technologies
  • Reduce total cost of ownership
  • Focus on delivering Operational, Tactical and Strategic benefits
  • 10% increase in productivity through robust Knowledge Management & Automation processes.
  • 5-10% YoY case reduction via Proactive correction and Root Cause Analysis
  • Reduced Total Cost of Operations
  • Flexible Support Models (8x5, 12x5, 16X7, 24X7) designed to meet your business needs, resulting in improved return on investment
  • Flexible Commercial Models – Managed Services, Professional Services, and Outcome Based Pricing
  • Nexwave specializes in highly complex long-term engagements. We are experts at managing efforts involving multiple systems, spanning multiple teams, multiple locations, and client organizations. We have built application management as a core competency through dedicated team and creating a separate Business Unit.

Nexwave adheres to Service Level Agreements (SLA), enabling clients to reduce the cost of operations.

Nexwave offers complete storage management solutions covering the entire life cycle of primary and secondary storage. The Services are offered with guaranteed Service levels in a Global delivery model aligned with ITIL framework of best practices covering all aspects of service support and service delivery. We are vendor agnostic, focusing on process oriented approach. We use cutting edge transformational themes like De-duplication Storage, Tiered Storage to increase ROI & reduce TCO, Virtualization etc.

Metrics for success
  • Business Availability
  • Time to market
  • Operational efficiency
  • MTTR for critical incidents
  • High availability/DR- RTO and RPO
  • Storage Utilization
  • Performance
Buyer's value drivers
  • Optimize Backup and Storage IT Infrastructure & reduce Operational Costs
  • Backup and Storage consolidation
  • Improve ROI

Nexwave is engaged with several IT giants in 24/7 infrastructure support services that include providing L1/L2 support for backup solution and storage management. Our uniquely designed data centers provide security, physical environment, and networking capability which support even the most mission-critical and complex applications. This addresses organizational needs in terms of Hosting, Consolidation, Virtualization, Business Continuity Planning, Cloud Computing and Mainframe services.

Our Data Center Platform includes:

  • Server / OS Management
  • Database Management
  • Middleware Management
  • Storage Management
  • Production Operations
  • Mainframe Services

Taking a people-oriented view to delivering IT services has resulted in major improvements in service delivery and business impact. At Nexwave, our focus is helping organizations achieve their business objectives through their most important asset, their people.

The business benefits that can be realized and achieved by our customers with a people first orientation include: improved productivity, simplifying the management of the computing environment, and optimizing how people and their applications utilize the infrastructure. Ensuring security, uptime, ease of use and fixing problems before the user realizes it. This is the label of Nexwave.

  • Helpdesk Services
  • Output Management Services
  • SAP End User Support Services
  • Service Desk Services